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A personable and versatile technical author / writer and documentation specialist with experience in most IT-related sectors and with several blue-chip clients. Resourceful and flexible, with substantial organisational, creative and design skills. Inspirational thinker, equally as team player or on own initiative. Key personal strengths are in organising, communicating and attention to detail. |
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User Guides, Business Procedures, Quick Reference Guides, Business Processes, Process Analysis, Compliance documentation, Training Course material, Online Help, Newsletters, Marketing analysis, Proposals, Information Mapping® methodology. |
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- A series of procedures and associated quick reference guides, produced for desk assistants at a leading hedge fund, resulted in a significant reduction in data input errors and greater efficiency in settlements processing.
- Sarbanes-Oxley (S404) compliance for systems within a major investment bank, requiring research and identification of both GCC and ABC controls to COBIT guidelines, was successfully achieved on schedule.
- Streamlining of data requirements for an offer illustration system to calculate annuity revisions, required by a major life assurance company, resulted in shortened timescales for development and production.
- Training course material for settlements personnel of investment company client, written and produced to tight delivery deadlines, comprising manual and work-through examples was a ‘runaway success’.
- A manual of business processes, written and produced for the content production team at a leading cable television provider, became a discussion document used by senior management of their new parent company.
- A comprehensive guide for a database system, produced for a global re-insurance broker, incorporating extensive business information, formed the source document for system re-design and re-development.
- Operational and system procedures produced for customer service personnel, prior to launch of mobile phone service, were quickly and efficiently adapted for training courses.
- (Personal project) Organised and directed a new charity road running event, incorporating a 10 km race under official AAA rules, also a 3 km fun run. Also obtained corporate and individual sponsorship. Through active promotion and marketing, the event became established in the event calendar for 10 years.
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01844 342372
07747 046337
Click here
donriches99 |
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Word, Visio, Acrobat, Office, Paint Shop Pro, ForeHelp (WinHelp), QuarkXPress,
Information Mapping®, FrameMaker, XML (some), PageMaker (little), HTML (less). |
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Diploma in Management Studies (DMS), Hatfield Polytechnic 1984 Certificate in Management Studies (CMS), Watford College 1981 |
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ISTC, Surrey County Cricket Club, Cinema Theatre Association,
Chinnor Allotment and Garden Association |
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1,222
Chinnor Web Design |
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