A personable and versatile technical author / writer and documentation specialist with experience in most IT-related sectors and with several blue-chip clients.

Resourceful and flexible, with substantial organisational, creative and design skills.  Inspirational thinker, equally as team player or on own initiative.  Key personal strengths are in organising, communicating and attention to detail.
       
         
   
       
 
 
 
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User Guides, Business Procedures, Quick Reference Guides, Business Processes, Process Analysis, Compliance documentation, Training Course material, Online Help, Newsletters, Marketing analysis, Proposals, Information Mapping® methodology.

    
       
           
 
  • A series of procedures and associated quick reference guides, produced for desk assistants at a leading hedge fund, resulted in a significant reduction in data input errors and greater efficiency in settlements processing.
  • Sarbanes-Oxley (S404) compliance for systems within a major investment bank, requiring research and identification of both GCC and ABC controls to COBIT guidelines, was successfully achieved on schedule.
  • Streamlining of data requirements for an offer illustration system to calculate annuity revisions, required by a major life assurance company, resulted in shortened timescales for development and production.
  • Training course material for settlements personnel of investment company client, written and produced to tight delivery deadlines, comprising manual and work-through examples was a ‘runaway success’.
  • A manual of business processes, written and produced for the content production team at a leading cable television provider, became a discussion document used by senior management of their new parent company.
  • A comprehensive guide for a database system, produced for a global re-insurance broker, incorporating extensive business information, formed the source document for system re-design and re-development.
  • Operational and system procedures produced for customer service personnel, prior to launch of mobile phone service, were quickly and efficiently adapted for training courses.
  • (Personal project) Organised and directed a new charity road running event, incorporating a 10 km race under official AAA rules, also a 3 km fun run.  Also obtained corporate and individual sponsorship. Through active promotion and marketing, the event became established in the event calendar for 10 years.
 
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01844 342372

07747 046337

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donriches99

   

   
     
 
   
   
Word, Visio, Acrobat, Office, Paint Shop Pro, ForeHelp (WinHelp), QuarkXPress,
Information Mapping®, FrameMaker, XML (some), PageMaker (little), HTML (less). 
 
 

Diploma in Management Studies (DMS), Hatfield Polytechnic 1984 Certificate in Management Studies (CMS), Watford College 1981
 
  ISTC, Surrey County Cricket Club, Cinema Theatre Association,
Chinnor Allotment and Garden Association
 
   
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    For Information Security Group-managed systems at major investment bank.  Global reinsurance contract database system.  Account management system for pre-paid debit card.  Front office, back office and admin systems for major investment bank.  Business-to-business e-commerce systems.  Operators guide for corporate clients of major retail bank.  
           
 
        Marketing, reconciliations and instrument set up procedures for hedge fund.  System-based business procedures for leasing finance company.  Front and back office of investment company.  Most financial departments of leading charge card provider.  Customer service procedures prior to launch of mobile phone service.  
           
             
        Laminated A4 double-sided, summarising instrument set up for hedge fund desk assistants.  Double-sided A4 describing main aspects of new operating system for all users at major retail bank.  Ditto for front office users at major investment bank.  
 
        Course handbook incorporating student notes, diagrams and work-through examples.  Drafted course content for mobile phone customer registration scenarios.  
 
        Produced functional specification for life assurance society, for bespoke system developed to produce revised figures and offer documentation for existing annuity holders.
 
        At major investment bank; (i) documented General Computer Controls (GCCs) for group-owned systems to COBIT guidelines; (ii) produced associated control and risk documentation for Automated Business Controls (ABCs) for process to manage FX translation exposure on net investments.  
     
        Systems developed for trading support systems at major investment bank.
 
        Research and analysis of Content Production department of leading cable television provider.
 
        Business procedures for leading charge card provider (all financial departments).  
       
Responsible for graphic design, format, layout, editing and production of newsletter for IT department of major investment bank.
 
          Implementation guide for electronic card authorisation service.
 
        For systems solutions, products and services in response to operational requirements from government agency (CCTA).
                 
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